Don’t forget to check your Statement Details! You could see detailed items as well as your water bill. Please be aware that Water Bill do not only consist of water usage, but also waste water treatment costs and water meter maintenance cost, so even though there wasn’t any water usage, you’ll still be billed.

This is how to read Billing Statement Summary:

After checking the details of your Billing Statement Summary, pay sooner before you forget and it’s overdue. Are you confused on how to pay it? You could choose your favorite option from plenty of available payment methods. But before you pay, please make sure that the amount charged corresponds to the total bill on your Billing Statement Summary, then proceed to the payment! If the payment succeeds, you will get an Official Receipt via email. Please make sure you get the Official Receipt to avoid 2% late charge!

How to Pay Your Bill

Virtual Account

Masuk ke menu Pembayaran > lalu Jenis Pembayaran : Fasilitas Umum

Pilih Lokasi : Lippo Village

Masukkan 8 digit Kode Pelanggan yang tertera di Invoice

Jika data sudah sesuai, pilih Bayar dan simpan bukti jika Anda perlu.

*Pembayaran juga bisa dilakukan melalui teller bank Nobu, informasikan 8 digit kode pelanggan Anda pada teller yang bertugas

QRIS Payment

• Pindai Kode QR pada Lampiran Ringkasan Penagihan
• Akan tertera jumlah tagihan dan pastikan Nama, Jumlah Tagihan yang tertera sesuai.
• Jika transaksi Anda berhasil, maka akan ada Konfirmasi Sukses.

Tokopedia

• Buka aplikasi atau website Tokopedia
• Menu Top Up & Tagihan > Properti > Pilih Lippo Village
• Masukkan Client Code/Kode Pelanggan yang tertera pada Invoice Anda.
• Klik Bayar > Pilih Metode Pembayaran
• Jika berhasil akan ada notifikasi dan email

Online Payment

• Masuk ke website : www.lippokarawaci.co.id/OnlinePayment
• Login dengan 8 digit Client Code / Kode Pelanggan Anda.
• Akan tertera jumlah tagihan dan pastikan Nama, Jumlah Tagihan yang tertera sesuai
• Pilih metode pembayaran yang diinginkan Visa/Mastercard, atau QRIS
• Jika transaksi Anda berhasil, makan akan ada Konfirmasi Sukses

OVO

• Di aplikasi OVO > pilih menu Lainnya > Iuran Lingkungan
• Lokasi : Lippo Village
• Masukan nomor yang tertera pada Invoice
• Ikuti petunjuk selanjutnya di aplikasi OVO

Billing Statement Summary will be distributed automatically by email to registered email addresses every 15th each month. If you didn’t receive any email, then you need to update your Resident Data by adding your email address or any other updates.

Please update your data to receive every important information and secure your private information which is written in the Billing Statement Summary. Check your data and update them immediately!

This is how to update your data:

1. Contact CS by coming directly to TMD Office, by call to(021) 55 777 557, email to TMD@lippokarawaci.co.id.
2. Request Update Ownership Data if you are a New Owner/Resident or Update Customer Data if you are an Existing Owner
3. Bring Proof of Ownership document and ID Card (KTP) to verify your request
4. Register your current and active email address to receive your monthly Billing Invoice via email. You could also update phone number, Kartu Keluarga, etc. For Updating Ownership Data, please also bring Family Card (Kartu Keluarga) and Tax ID (NPWP) to be updated

Done! By next month, you are going to receive your Billing Statement Summary via email and your Personal Information is secured. 

To pay your Billing Invoice, submit request, etc, you are encouraged to know your PSCode as a way to identify your identity. PSCode or also called by client code consist of random 8-digits.

In case you forget your PSCode, don’t worry! You can find it in your Billing Invoice Email and Billing Statement Summary as attached.

You could pay your Billing Invoice through various payment methods. To avoid overdue, you can choose direct debit by registering your card to automatically pay your bill each month. 

Here is how you do it:

1. Download Power of Attorney Form (Surat Kuasa) and fill according to the identity of the Home Owner

2. If Card Holder’s name is different with the Home Owner’s name, you are also required to Download Statement Letter (Surat Pernyataan) and fill according to the identity of the Card Holder

3. Come to Lippo Village Customer Service in Menara Matahari Ground Floor, to register your credit card by bringing:

a. Filled Power of Attorney

b. Filled Statement Letter

c. 2 (two) Rp 10.000 meterai

d. ID Card Copy of the Home Owner and Card Holder

e. Credit Card that would be registered as well as the Copy

4. The request will be processed immediately

Please register your autodebit before the end of the month, so your next Billing Invoice will be automatically debited from your credit card. Say good bye to overdue!

Your dream house is finally here. Now let’s make your house a home by applying for renovation permit. Here is how to do it:

1. Specify your renovation type: minor or major renovation?
2. Request renovation permit by filling a form and sending email to BCD@lippokarawaci.co.id
3. Be ready for the administrative documents needed, proof of ownership and ID card. In case of requestor is not the owner, requestor is also required to bring Power of Attorney 
4. If all documents are complete, renovation plan is according to code written in appendix of PPJB and no Billing arrears, your renovation permit will be approved
5. You have to pay for Sticker as a sign of permit and Security Deposit through the available payment methods 
6. Sticker would be sent to your Security Cluster Gate!
7. You could take and glue the Sticker on your window as a sign of permission, then you can immediately start your renovation from Monday to Saturday at 8 AM to 5 PM.

If you plan to change your tile, install kitchen set or any other interior furniture, repair mechanical and electrical installation, paint walls, fix some leak, or others that don’t change your home structure, then what you need is Minor Renovation Permit. Minor renovation permit request by owner doesn’t require any administrative document other than only ID card, nor any Security Deposit. 

Minor Renovation Permit is valid for 1 (one) month after approval. In case you require more time, you could request to Extend Minor Renovation Permit and pay for the sticker again to get 1 month permit extension. In case you buy materials or stuffs that are delivered using external delivery services, don’t forget to request for Move In/Out Permit.

However, if you wanted to install Air Condition, change door/window frame or do some gardening, you are only required to Request Work Permit, so you aren’t required to pay for Renovation Sticker.

If you plan to extend your carport, build canopy, extra room, pond/swimming pool or others things that make changes to your home structure or building area, then what you need is Major Renovation Permit. Major Renovation Permit require you to pay for Sticker and minimum of Rp 3.000.000 Security Deposit, depending on your building area.

When approved, Major Renovation permit is valid for 3 (three) months. In case the works are not done yet, you could request to Extend Major Renovation Permit and pay the Sticker without giving Security Deposit again to get extra 3 months duration. In case you buy materials or any other stuffs that are sent using external delivery services, don’t forget to request for Move In/Out Permit.

These are the administrative documents that you need to prepare. Tips: You could get some required documents by using ASBUILT DRAWING documents which was given to you during Hand Over, then you could draw the renovation plan on top of the ASBUILT DRAWING documents. The documents are:

-       Floor Plan

-       Building View

-       Building sections (transverse and longitudinal)

-       Perspective (3D)

-       Dwg (autocad file)

Please make sure that all workers work safely and the renovation works do not disturb other residents everything is finished. There will be an inspector checking the renovation routinely. Don’t forget to Refund your Security Deposit after the Renovation Work is done.

When your renovation is done, you could request to Refund Your Security Deposit by:

1. Fill Refund Security Deposit form, fill the data accordingly and submit the request
2. The Inspector will do a final inspection, so please make sure that all renovation works that involve neighbors’ area (ex: back wall, etc) has been tidied up as before (plastered and painted). Also, please cleaned up your debris or renovation tools and materials to get full Security Deposit refund
3. The refund will be processed in 14 (fourteen) working days since approved final inspection
4. In case you have billing arrears, your Security Deposit will be deducted to pay your Billing Invoice before it is refunded

Your water bill will reflect your actual usage as recorded by our officer each month or a minimum of 10m3 if there's no usage. Wastewater charges are based on a percentage of water usage. 

You'll receive your Water and IPKL Bills via email on the 15th of each month. Payment can be paid until the end of that month. Choose your preferred payment method to settle the bills!

Land and Building Tax is printed and started to be distributed on March and due on 31st August each year. Please be sure that you get the invoice (SPPT) and pay for it before the due date! You could get your SPPT PBB in our Customer Service. For residents in Lippo Village Central and North, you can get your SPPT PBB in Customer Service Office since April. It is advisable to email us earlier to TMD@lippokarawaci.co.id to make sure your invoice is ready.

Payment of your SPPT PBB can be done Online! Now you can check and pay your SPPT online through the website of each local tax office or iPBB app by inputting your tax object number (NOP). Or, you also can check and pay through e-commerce like Tokopedia , Bukalapak, LinkAja, Gojek, Ovo, Traveloka and Blibli. Just input your Province, PBB year, and your NOP!

After paying, please keep the proof of payment (STTS).

When paying your Land and Building Tax Invoice, you need to input your tax Object Number (NOP PBB) as a way to identify your tax object identity (land and property), where it consists of 18 specific digits. Every land and property you have will have their own NOP after they were registered, written in the invoice.

So, never ignore your NOP! In case you forgot, you can find your NOP by:

• Getting the hardcopy of your SPPT PBB in our Customer Service office
• You can also find it through the Official Proof of Payment–Surat Tanda Terima Setoran (STTS). In case it is gone, you can ask for your last STTS by visiting Dinas Pendapatan Daerah (Dispenda) Office

Each Vehicle Card is designated to 1 vehicle. If you need extra card for your tenant, you can request extra until the card limit, which refers to the house parking lot capacity.

Here is how to request Vehicle Card for Tenant:

1.     Fill in form

2.     Please make sure that you have already had the information about:

a.     Tenant’s email address

b.     Tenant’s phone number

c.     Tenant’s license plate number

3.     Please also make sure that you have already prepared the documents, which are:

a.     Tenant’s ID (KTP/SIM/Passport)

b.     STNK of Tenant’s registered vehicle

c.     Lease Agreement Letter

d.     Tenant’s Family Card

4.     Submit the form and the request will be processed in the next working day, which is Monday – Friday (8.30 – 17.30 WIB)

5.     When the request is approved, proceed to payment

6.    After payment, your card will be activated. You will receive an invitation to take the card in TMD Customer Service within 3 working days, and then your tenant can use the Smart Card until the end of lease period.